Malak Hany

Entry-Level Sales & Customer Service Professional

Cairo, EG.

About

Motivated and customer-centric professional with foundational experience in sales and customer service, adept at understanding client needs and fostering positive relationships. Eager to leverage strong communication and problem-solving skills to drive product engagement, achieve sales targets, and contribute to business growth within a dynamic team environment.

Work

Pet Products

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Sales Representative

Cairo, Cairo, Egypt

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Summary

Supported daily sales operations and fostered positive customer relationships by effectively assisting clients in product selection and promotion.

Highlights

Engaged proactively with customers to identify specific product needs and recommend suitable pet products, consistently enhancing purchasing decisions.

Supported daily sales operations by effectively promoting new arrivals and featured items, contributing to consistent revenue generation.

Cultivated strong rapport with diverse clientele, ensuring a positive shopping experience that fostered customer loyalty and repeat visits.

Confidential Company

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Customer Service Representative (English)

Cairo, Cairo, Egypt

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Summary

Provided professional English-language support, resolving customer inquiries and maintaining high satisfaction standards across diverse interactions.

Highlights

Managed a high volume of English-language customer inquiries, providing timely and accurate resolutions that upheld service standards.

Resolved complex customer concerns through professional communication and effective problem-solving, contributing to an improved customer experience.

Maintained detailed customer interaction records and feedback, contributing to continuous service improvement initiatives and high customer satisfaction.

Education

Cairo University

Cairo, Cairo, Egypt
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Bachelor's Degree Biotechnology

Languages

Arabic

English

Skills

Customer Service

Customer Support, Client Relations, Issue Resolution.

Sales

Product Promotion, Sales Support, Client Engagement.

Communication

Verbal Communication, Written Communication, Active Listening.

Teamwork

Collaboration, Cross-functional Teams, Team Contribution.

Problem Solving

Analytical Thinking, Conflict Resolution, Decision Making.

Negotiation

Conflict Management, Agreement Facilitation.

Microsoft Office

Word, Excel, PowerPoint, Outlook.